Our Policies
Shipping Policy
How much will the postage cost
The cost of shipping (Postage and Packing) is calculated by the shopping cart script using Royal Mail National and International tariffs. Postage is calculated and the total cost of purchase is presented to you after you have entered your address, but well before you submit your card details. At this stage you may abandon the purchase if you wish or carry on with the purchase without any obligations.
How long will the parcel take?
We endeavour to dispatch the order whithin 12 hours subject to successful proccesing of your card details by WorldPay or PayPal. You may therefore expect to see your parcel at your doorstep 3-5 working days whithin UK, 4-7 working days for Europe (but can be as quick as 3-5 days) and 10-12 days for the rest of the World (but can be as quick as 5-8 days)
Type of service availalble
You will be prompted to use one of the following: 1st Class (UK),-- Recorded Signed (UK),-- AIR Mail overseas. The cheapest option for UK is 1st Class, the Recorded Signed for UK (slightly more expensive) but it gives you a stronger case against claims should the parcel go missing. The Recorded Signed for does not mean next day delivery. We keep Proof of Posting for all parcels dispatched for the period of 30 days.
Lost or missing parcels
In the event that the parcel goes missing you must let us know no later than 15 days from the date you placed an order. Royal Mail will only compensate for a lost parcel if the claim was submmited within 30 days from the date the parcel was posted. Upon successful claim for (which we will undertake on your behalf) you will be offered a full refund or replacement of goods. Please Note: If you have issued us with instructions such as parcel to be left in the shed or the porche or any other unsafe location, and as a result should the parcel go missing, we can not be helld rersponsible and Royal Mail will certianly not pay compensastion towards any loss. In any such event any loss is entirely your responsibility.
If however the parcel goes missing because you supplied us with incorrect address/postal code, or you specifically requested us to write on the parcel for it to be left in a location of your choice because you may not be in, then we can not take responsibility for any loss and will not be able to claim or refund your loss, unless ofcourse in the instance where the incorrect address was supplied and if the parcel was returned to us by Royal Mail we will charge additional postage to re-send the parcel to correct address or refund you less the postage cost.
Unreasonable requests
Very often we get a request for the parcel to be delivered during Office Hours excluding Lunch hour. We do not control Royal Mail delivery schedules and as such any such request will be ignored.