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General Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, you may return the goods (the whole order) and we will give a full refund within 30 days. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. In the interest of safety and Hygiene we can't refund or accept return of goods if they have been opened or used

Delivery Information

Delivery to UK is usually 3 to 5 working days from the date of order. Delivery to overseas destination may take up 10-12 working days (on certain occasions orders from Canada or US are further delayed by the Customs security checks of those countries) however some European destinations can be as quick as 3-5 working days.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

Should we receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
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